Privacy Policy

The website www.thunderbirdpgi.com (the “website”) is operated by Thunderbird Protection Group Inc. (“Thunderbird,” “we,” “us,” or “our”), a California private patrol operator based at 28 Geary Street, San Francisco, CA 94108, United States. We provide executive protection, security services, intelligence, and crisis management for executives, families, and organizations in the United States and internationally. This policy explains what personal information we collect through the website and when you contact us or apply for a position, how we use and share it, and the choices available to you.

This policy applies to the website, to inquiries submitted through it, to email and phone inquiries, and to job applications. It does not apply to information we process while providing security services for clients, such as protective details, itineraries, residence and site information, security operations center records, intelligence assessments, and incident reports. That information is governed by the applicable client agreement and is held in strict confidence.

Confidential consultations and inquiries. When you request a consultation through the website, or contact us by email or phone, we receive the information you choose to share, such as your first and last name, email address, phone number, organization, the service you are interested in, and the details of your request. Because these requests may describe sensitive circumstances, such as travel plans, residences, or security concerns, we treat them as confidential, limit access to personnel who need it, and use them only to evaluate and respond to your request.

Technical information. Our website hosting and security providers automatically process technical information needed to deliver and protect the website, such as your IP address, browser and device type, the pages requested, the referring page, and the date and time of each visit. This information may be kept in server and security logs.

Sensitive information. Please do not send Social Security numbers, financial account details, passwords, health information, or similar data through the website or by email. If we need sensitive information for a lawful purpose, such as hiring, we will request it through an appropriate process.

When you apply for a position listed on our Careers page, we collect the information you provide, such as your name, contact details, résumé, work history, availability, the position and location you are applying for, and details of your licenses and certifications. Because all roles require a valid California guard card and the right to work in the United States, we ask applicants to confirm both. The Apply buttons may open a separate application page or email; information you submit there is also subject to that provider’s terms.

If you advance in the hiring process, we may ask for additional information required by law or by the role, such as verification of your guard card registration with the California Bureau of Security and Investigative Services, documents confirming your eligibility to work in the United States, and, with your separate authorization where the law requires it, a background check. We will provide any notices required by law at that time. We use applicant information to evaluate your application, communicate with you, and meet our legal and licensing obligations.

• To respond to inquiries and prepare service proposals and quotes

• To provide, schedule, and administer our security services

• To recruit, evaluate, and hire personnel

• To operate, secure, and maintain the website, and to prevent misuse and fraud

• To keep business records and comply with legal, licensing, tax, and contractual obligations

• To establish, exercise, or defend legal claims

We do not use personal information for automated decision-making that produces legal or similarly significant effects. We do not send marketing email unless you have asked us to or have an existing business relationship with us, and you can opt out at any time.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:

• Within Thunderbird, so the appropriate person can respond or evaluate an application

• With service providers that support our operations, such as website hosting, email, document storage, and, for applicants, background screening providers; they may use it only to provide services to us

• With clients, and with vetted local partners where an assignment requires them, such as for travel security, only as needed to carry out the services and under confidentiality obligations

• With professional advisers, such as attorneys, accountants, and insurers

• With government agencies, including licensing authorities, when required by law, regulation, or legal process, or to protect the rights, property, or safety of Thunderbird, our clients, or others

• In connection with a merger, financing, acquisition, or sale of all or part of our business, subject to customary confidentiality protections

The website may use cookies and similar technologies that are necessary for it to function and to protect it against abuse. We do not use cookies for advertising. You can control or delete cookies through your browser settings; blocking strictly necessary cookies may affect how the website works. Where required by applicable law, we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of personal information.

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and personnel records, and meeting legal, licensing, tax, and contractual requirements. Applicant records are kept for the periods required by employment law. When information is no longer needed, we delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections to the website and restricted access to our records. No method of transmission or storage is completely secure, and email is not a secure channel for sensitive information.

Depending on where you live, you may have the right to request access to, a copy of, correction of, or deletion of personal information we hold about you. To make a request, email info@thunderbirdpgi.com with the subject “Privacy request,” or call +1 (415) 520-6000. We will verify your request, respond within the time required by applicable law, and not discriminate or retaliate against you for exercising your rights.

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of your information, including information about job applicants, you may have the right to know the categories and specific pieces of personal information we collect, its sources, the purposes for collecting it, and the categories of recipients; to request deletion or correction; to opt out of the sale or sharing of personal information; and to limit the use of sensitive personal information.

We collect identifiers, contact and professional information, and, for applicants, employment-related information directly from you, and internet activity information through our website providers, for the purposes described in this policy. We do not sell or share personal information. You may submit a request yourself or through an authorized agent; we may ask for proof of the agent’s authority and verify your identity directly. We do not disclose personal information to third parties for their direct marketing purposes under California Civil Code section 1798.83.

We are based in the United States and support clients worldwide. Information you send us is processed in the United States and, where an assignment requires it, in other countries where we or our partners operate, where data protection laws may differ from those in your country. Where applicable law requires, we use appropriate safeguards for international transfers.

The website and our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.

The website may link to other websites, including social media profiles. Their own privacy policies apply when you visit or interact with them.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, take reasonable steps to give notice.

For questions about this policy or to make a privacy request, contact:

Thunderbird Protection Group Inc.Address28 Geary Street, San Francisco, CA 94108, United StatesPhone+1 (415) 520-6000Emailinfo@thunderbirdpgi.comWebsitewww.thunderbirdpgi.com